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What are EWSA office hours?
How can I pay my water bill?
When is my payment considered late and are there any penalties for late payments?
Can I make payments on my water bill?
What are the current outdoor water use restrictions?
Who should I contact in case of a emergency?
Can I purchase a water meter?
What is the average monthly gallon usage for a family of four?
When is my service subject to disconnection?
Are special rates offered for senior citizens?
How was EWSA created and funded?
What to do if you receive a high usage letter.
Is there a deposit required?
What are the current policies & rates?
I have a creek (and/or a pond) in my backyard. Is it ok for me to pump water from it to irrigate my plants?
What are regular office hours?
EWSA business hours are Monday through Friday, 8AM - 4:30PM.
How can I pay my water bill?
We gladly accept VISA, Mastercard, cash and checks. You can also pay at any of the local banks or by bank draft at Appalachian Community Bank, BB& T,
Chestatee State Bank and United Community Bank.
When is my payment considered late and are there any penalties for late payments?
Any payments not received on or before the DUE DATE
will receive penalties on the following business day.A penalty of 10% is added to the account
Can I make payments on my water bill?
If there has been excessive usage, payments can be made over a three (3) month time span.
What are the current outdoor water use restrictions?
Effective October 1, 2007, Etowah Water & Sewer Authority is under a level four drought response - a total outdoor water ban. Please contact EWSA for additional information, or any questions or concerns: 706-216-8474 or comments@etowahwater.org
Who should I contact in case of a emergency?
If it is between
8AM and 4:30PM, call 216-8474. Any other time, please call (706) 344-3636 with details and they have procedures to follow.
Can I purchase a water meter?
NO, meters cannot
be purchased. Tap fees are paid for meter usage. Please come into the billing office during normal business hours to complete an application. Payment for the meter tap must be made at the time of application. Inquires of meter rates can be made by phone or see the information provided on our website under policies and rates.
What is the average monthly gallon usage for a family of four?
The average usage is 5,000 gallons for basic needs and depending on your conservation methods.
When is my service subject to disconnection?
Twenty (20) days from the original due date.
Are special rates offered for senior citizens?
Not at this time but may be an option in the future.
How was EWSA created and funded?
EWSA was created by active legislation Act #809, House Bill 1565 on March 18, 1980 by
Governor George Busbee and was amended March of 1985 by Act# 185 and Senate Bill #281 by Governor Joe Frank Harris. The Authority was funded by loans and grants through USDA (United States Dept. of Agriculture), DCA
(Department of Community Affairs), GEFA (Georgia Environmental Facilities Agriculture) and Economic Development. The water plant was put into service July 1986 and the wastewater plant April 1996. EWSA currently has
revenue bonds thru Knox Wall Underwriters.
What to do if you receive a high usage letter.
The following three procedures will help you check your service for possible problems:
1. Always check the meter reading first.
Just read the meter and compare it to the meter reading on this letter to see if the meter was read correctly.
2. Check the leak indicator.
Go to the meter when no water is being used in the house. On the meter is a small red triangle or a flower shaped object called a Leak Indicator. If this is turning and no water is being used there is a leak somewhere in your line.
3. Check the calibration of the meter.
This will take two people unless you have an outside water source at the water meter. First run the water until the long sweeping hand is on the zero. Second, write down the reading off the meter. Third, draw out 10 gallons of water. (Make sure you know where the “full” line is located on the container you use.) Then reread the meter to see if it shows 10 gallons of water used.
If you find the meter reading is incorrect or the calibration is incorrect please contact our office. If neither of these is incorrect or if you have a leak, we cannot adjust your bill.
If you would like our service man to check your meter please contact us but beware that if there is nothing wrong with the meter or the meter reading, we will have to charge you either $25 to check the meter or $38.00 for calibration.
If you should have any questions please contact us at our business office (706) 216-8474.
Is there a deposit required?
All new accounts will require a deposit.
New customers will also be required to pay a new customer fee of $10.00. At the time the application for water is made, the customer shall pay a security deposit based on the credit rating as determined by Equifax as follows:
620 & Above Owner $50.00
Renter $100.00
Under 620 Owner $200.00
Renter $300.00
Commercial Accounts with Sewer are subject to the
following deposits: The sewer deposit is based on the above Equifax results. The customer will be charged the stated amounts based on the number of ERUS the business is determined to use. The water
meter deposit will be 100% of the sewer deposit.
Policies & Rates
Policy & rate brochure. Requires Adobe Reader.
I have a creek (and/or a pond) in my backyard. Is it ok for me to pump water from it to irrigate my
plants?
EPD discourages pumping water directly from creeks and rivers for irrigation purposes. During drought
periods, water levels and flow in creeks and rivers are already low, and pumping water from them will further diminish habitat the water needed for wildlife and waste assimilation. For ponds, you will need to
consult with the owner of the pond (i.e. homeowners association or golf course) and consult with the local authority who has jurisdiction over the service area, before you pump water from it. If collectively you and
your neighbors are pumping more than 100,000 gallons from the pond or lake you need to apply for a permit from EPD.
Answer provided by GA EPD. For more information, visit GeorgiaDrought.org
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